Client is a family-owned dental practice in Concord, CA, serving roughly 400 patients. They pride themselves on a welcoming environment and cutting-edge dental care, yet their outdated IT systems were stalling day-to-day operations and impacting overall efficiency.
Hours delivered back to the business
SOX compliance in Settlement process automation
Success rate of bot case completion
For functional release of OBT, RTS and OGS
The Chalange
Rapid patient growth and dated infrastructure had the dental office team juggling countless technical and administrative headaches.
Frequent system slowdowns, inefficient scheduling, and a lack of secure data backups stretched staff thin.
Above all, the clinic needed to ensure they remained fully HIPAA-compliant while striving to offer top-tier patient care.
What did
TechGofers do
IT Assessment & Upgrades – Identified critical hardware and software bottlenecks, then upgraded the server and network to industry-standard dental practice software.
Managed Services Implementation – Put in place proactive 24/7 monitoring and remote support to address issues quickly and minimize downtime.
HIPAA-Compliant Data Security – Deployed multi-layer cybersecurity, automated patching, and encrypted offsite backups to safeguard patient records.
Process Automation – Introduced streamlined electronic forms for patient intake, reducing manual data entry and improving record accuracy.
The Results
- Improved Staff Efficiency – A 25% quicker intake process means more time for patient interaction and care
- Reduced Downtime – 99.9% system availability ensures reliable access to vital patient data.
- Lower Costs – Fewer emergency support calls and less reliance on paper record-keeping resulted in lower operational expenses.
