Privacy Policy
TechGofers IT Support Inc.
1. Our Commitment
TechGofers IT Support Inc. (“TechGofers,” “we,” “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website (www.techgofers.com) and services.
2. Information We Collect
Information You Provide:
- Account Data: Name, email, phone number, company name, job title
- Billing Information: Payment card details, billing address (processed by secure third-party providers)
- Support Interactions: Ticket content, chat logs, phone recordings (for quality assurance)
- Technical Details: System configurations, network diagrams, IT infrastructure details you share for support purposes
Automatically Collected Data:
- Device Information: IP address, browser type, operating system
- Usage Analytics: Pages visited, features used, session duration
- Cookies: Session identifiers, preferences, authentication tokens
- Log Data: Access times, error reports, performance metrics
3. How We Use Your Information
Service Delivery:
- Provide IT support and consulting services
- Process service requests and troubleshoot issues
- Maintain and improve platform functionality
- Send service updates and maintenance notifications
Business Operations:
- Process payments and manage accounts
- Comply with legal and tax obligations
- Prevent fraud and enhance security
- Analyze service usage to improve offerings
Communications:
- Respond to inquiries and support tickets
- Send important service announcements
- Provide optional newsletters (with consent)
- Share relevant technical resources and updates
4. Information Sharing
We share data only with:
Service Providers:
- Payment processors (Stripe, PayPal)
- Cloud hosting (AWS, Azure)
- Communication tools (email, ticketing systems)
- Analytics services (in aggregated form)
Legal Requirements:
- When required by law or legal process
- To protect rights, safety, or property
- To investigate suspected violations
- During business transitions (merger, acquisition)
We NEVER:
- Sell your personal information
- Share data with marketing companies
- Provide client lists to competitors
- Disclose sensitive technical information without authorization
5. Data Security
Our Security Measures:
- Industry-standard encryption (TLS/SSL) for data transmission
- Encrypted storage for sensitive information
- Multi-factor authentication for system access
- Regular security audits and penetration testing
- Employee confidentiality agreements and training
- Incident response procedures
Your Security Responsibilities:
- Maintain strong, unique passwords
- Keep login credentials confidential
- Report suspected security incidents promptly
- Use secure networks when accessing our services
6. Cookies & Tracking
Essential Cookies:
- Authentication and session management
- Security features and fraud prevention
- Load balancing and performance
Functional Cookies:
- Language and display preferences
- Previously entered form data
- Feature usage patterns
Analytics Cookies:
- Anonymous usage statistics
- Performance monitoring
- Error tracking
Managing Cookies: You can control cookies through browser settings, though disabling essential cookies may impact functionality.
7. Your Privacy Rights
You have the right to:
- Access: Request copies of your personal data
- Correction: Update inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Restriction: Limit processing of your data in certain circumstances
California Residents (CCPA): Additional rights include:
- Right to know categories of data collected
- Right to non-discrimination for exercising privacy rights
- Right to opt-out of data sales (we don’t sell data)
To exercise rights, contact: privacy@techgofers.com
8. Data Retention
Retention Periods:
- Account Data: Duration of business relationship plus 7 years
- Support Tickets: 3 years from resolution
- Financial Records: 7 years (legal requirement)
- Marketing Data: Until opt-out or 2 years of inactivity
- Technical Logs: 90 days (unless needed for security investigation)
9. International Transfers
Data may be processed in the United States. We ensure appropriate safeguards for international transfers through:
- Standard contractual clauses
- Privacy Shield principles (where applicable)
- Adequate security measures
10. Third-Party Services
Our platform may integrate with:
- Remote monitoring tools
- Ticket management systems
- Collaboration platforms
- Cloud service providers
Each third-party service has its own privacy policy. We’re not responsible for their practices.
11. Children’s Privacy
Our services are for business use. We don’t knowingly collect data from individuals under 18. If we discover such collection, we’ll delete the information promptly.
12. Updates to This Policy
We may update this policy periodically. Material changes will be notified via:
- Email to registered users
- Website banner announcement
- Service dashboard notification
Continued use after changes indicates acceptance.
13. Contact Information
Privacy Questions: TechGofers IT Support Inc.
Attn: Privacy Officer
315 Montgomery St 9th floor
San Francisco, CA 94104
Email: privacy@techgofers.com
Phone: (415) 669-4705
General Support: support@techgofers.com
Data Protection Officer: dpo@techgofers.com
14. California Privacy Notice
Categories of Information Collected:
- Identifiers (name, email, IP address)
- Commercial information (purchase history)
- Internet activity (browsing behavior)
- Professional information (employer, title)
Sources: Directly from you, automatically during use, from integrated services
Business Purposes: Service delivery, security, legal compliance, business operations
No Sale of Personal Information: We do not and will not sell your personal information.
15. Dispute Resolution
Privacy concerns are handled through:
- Direct communication with our Privacy Officer
- Mediation if necessary
- Arbitration as outlined in our Terms & Conditions
For EU residents, you may also lodge complaints with your local data protection authority.